Job Design & Quality Management

 0    15 フィッシュ    dklekowski
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質問 English 答え English
Human Resource Strategy
学び始める
to manage labor and design jobs so people are effectively and efficiently utilised
Labor planning
学び始める
follow demand exactly (labor as VC, costs in hiring and firing); hold employment constant (maintains trained workforce minimises hiring costs)
job design
学び始める
specifying the tasks that constitute a job for an individual or a group; job specialisation, job expansion, psychological components, self-directed teams, motivation and incentive systems
job specialisation
学び始める
dedicated tools, changeover loss, wage for specific skills
Job expansion
学び始める
enrichment (vertical, extra responsibility), enlargement (horizontal, extra tasks), empowerment (form of enrichment)
psychological components
学び始める
Hawthorne studies
TQM
学び始める
total quality management, encompasses entire organisation, from supplier to customer, stresses a commitment by management to have a continuing, companywide drive toward excellence in all aspects of products and services
Seven concepts of TQM
学び始める
continuous improvement (Kaizen), Six Sigma, Employee empowerment, Benchmarking, JIT, Taguchi concepts, Knowledge of TQM Tools
Continuous improvement
学び始める
PDCA model; starting point: create a problem, then 1. Plan, 2. Do, 3. Check, 4. Act
Six Sigma
学び始める
99,9997% capable process; DMAIC approach -> Define critical outputs for improvement, Measure the work, Analyse the data, Improve process, Control the new process
Tools of TQM
学び始める
generating ideas tools (sketch sheets, scatter diagrams, mouse and effect diagrams); tools to organise the data; tools for identifying problems
employee empowerment
学び始める
enlarging jobs so that added responsibility and authority is moved to the lowest level possible in the organisation; building quality circles -> a group of employees meeting regularly to solve work-related problems
benchmarking
学び始める
selecting a demonstrated standard of performance
JIT
学び始める
cuts the cost of quality; improves quality
Taguchi concepts
学び始める
quality robustness, target-oriented quality, quality loss function

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